Website privacy notice
Introduction
This Website Privacy Notice explains how Camba Solutions Limited (“Camba”, “we”, “us”, “our”) handles information about visitors to our website at camba.ai (the “Website”).
This notice applies only to your interactions with the Website — for example, browsing pages, requesting a demo, or emailing us using a contact address shown on the Website. It does not cover use of the Camba CRM platform (the “Service”). If you are an authorised user of the Service, our separate Privacy Policy applies, and your employer or principal (the “Customer”) controls the personal information processed through the Service.
This notice applies to visitors located in New Zealand and Australia.
1.Compliance with local laws
We handle personal information in accordance with the laws of the jurisdiction in which you are located:
- New Zealand visitors: Privacy Act 2020.
- Australian visitors: Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2.Information we collect
2.1Information you provide
When you interact with the Website, you may choose to give us personal information. This only happens when you:
- Submit a demo request to our sales team using the form provided on the Website.
- Email us directly using a contact address shown on the Website.
The information you provide may include your name, work email address, company or organisation, role, phone number, and any details you include in the body of your message.
The Website does not run other forms, signups, or data-entry workflows.
2.2Information collected automatically
When you visit the Website, we and our service providers automatically collect technical information about your visit. This may include:
- IP address and approximate location derived from it.
- Browser type and version, operating system, and device type.
- Pages visited, links clicked, time spent on pages, and referring website.
- Date and time of access.
2.3Cookies and similar technologies
The Website uses cookies and similar technologies to operate, secure, and improve the experience for visitors. Cookies generally fall into the following categories:
- Essential cookies: Required for the Website to function (for example, maintaining session state, content delivery, and basic security).
- Analytics cookies: Help us understand how visitors use the Website so that we can improve content and performance.
We do not use cookies or similar technologies to send you product information, updates, or marketing communications, and we do not use marketing or advertising cookies.
Most browsers allow you to refuse or delete cookies through your browser settings. Disabling essential cookies may affect how the Website functions.
3.How we use information
We use the personal information described above to:
- Respond to your demo request or email enquiry.
- Operate, secure, and improve the Website, including troubleshooting and analytics.
- Comply with applicable law and respond to legitimate legal requests.
We rely on the following lawful bases under New Zealand and Australian privacy law: your consent (for non-essential cookies), legitimate interests (for operating and securing the Website and responding to your enquiry), and compliance with legal obligations.
4.How we share information
We share personal information only as necessary to operate the Website or as required by law:
- Service providers: Trusted third parties who help us run the Website, including hosting, analytics, and email delivery. These providers are permitted to use personal information only to provide services to Camba.
- Legal authorities: Where required to comply with applicable law or a binding legal request.
- Business successors: In the event of a merger, acquisition, or sale of assets, information may be transferred to the new owner under confidentiality terms and consistent with this notice.
We do not sell personal information.
5.Where we process information
Personal information collected through the demo request form and email enquiries is processed within New Zealand and Australia.
6.Retention
We keep personal information only for as long as we need it for the purposes described in this notice:
- Demo requests and email enquiries: Retained while we are in active conversation with you and for a reasonable period afterwards (typically up to 24 months) for follow-up and record-keeping.
- Server logs and Website analytics: Retained for a short period for security and operational purposes.
After the retention period, personal information is deleted, anonymised, or aggregated, unless retention is required by law.
7.Your rights and choices
Depending on your location, you have the following rights with respect to the personal information Camba holds about you as a Website visitor:
7.1New Zealand visitors
Under the Privacy Act 2020, you have the right to:
- Request access to your personal information.
- Request correction of your personal information if you believe it is incorrect.
7.2Australian visitors
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to your personal information.
- Request correction of your personal information.
- Complain about a breach of the Australian Privacy Principles.
To exercise these rights, contact us at support@camba.ai. We may need to verify your identity before responding.
8.Third-party links
The Website may contain links to third-party websites, services, or content. This notice does not apply to those third-party properties, which are governed by their own privacy notices and terms.
9.Changes to this notice
We may update this notice from time to time to reflect changes in the Website, our service providers, or our legal obligations. We will update the “Last updated” date at the top of this page. Material changes will be highlighted on the Website where reasonably practicable.
10.Contact and complaints
If you have questions or concerns about this notice or how we handle personal information, please contact our Privacy Officer:
- Email: support@camba.ai
- Address: 146A Lichfield Street, Christchurch Central, Christchurch, New Zealand
If you are not satisfied with our response, you may contact your local regulator:
- New Zealand: Office of the Privacy Commissioner — privacy.org.nz
- Australia: Office of the Australian Information Commissioner (OAIC) — oaic.gov.au